At Blackwooods, we take pride in crafting high-quality furniture made to last.
If, however, you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (invoice or receipt) is required.
Please note: Used or assembled furniture cannot be returned or exchanged.
2. Return Timeframe
- You may request a return within 7 days of receiving your order.
- After 7 days, we cannot offer a refund or exchange.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or made-to-order furniture.
- Discounted or clearance items.
- Gift cards or promotional products.
4. Refund Process
Once your return is received and inspected:
- We will notify you via email or phone regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days, and the amount will be credited to your original payment method.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- We recommend using a trackable shipping service for safe return.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the damage.
We will arrange a replacement or refund after verification.
